Executives with Customer Experience and Firm Performance in the B2B Context
Yiwei Fang, Cong Feng, Iftekhar Hasan, Jiong Sun
European Journal of Marketing,
No. 7,
2021
Abstract
Purpose:
This paper aims to examine the presence of an executive with customer experience (ECE) in a supplier firm’s top management team (TMT). The role of ECE presence remains understudied in the marketing literature. This study attempts to examine the relationship between ECE presence and firm performance.
Design/methodology/approach:
This paper draws on the resource-based view of the firm and adopts a panel firm fixed effects estimator to test the proposed hypotheses. The empirical analysis uses a sample of 1,974 firm-year observations with 489 unique supplier firms. Selection-induced endogeneity is mitigated through the Heckman procedure.
Findings:
ECE presence improves firm performance. Additionally, firms benefit less from ECE presence if a board member with customer experience (BCE) is also present, if a chief executive officer commands a higher pay slice (compared to other executives), and if a TMT is more functionally diversified. However, ECE presence is particularly beneficial if the overall economy is in contraction. Comparing the functional positions held by ECEs reveals that ECE in the marketing function (as a chief marketing officer) offers the largest benefit to an average supplier firm. ECE presence is also associated with other firm outcomes (e.g. bankruptcy odds, innovation and customer orientation).
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06.07.2021 • 18/2021
IWH Bankruptcy Update: June Data Incomplete – Small Forecasted Increase in Bankruptcies
Despite incomplete June data, the month-over-month increase in German corporate bankruptcies is projected to be small. Furthermore, the increase is largely attributable to the higher number of business days in June, according to the IWH Bankruptcy Report, which is published by the Halle Institute for Economic Research (IWH) and provides a monthly update on German bankruptcy statistics.
Steffen Müller
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Unternehmensinsolvenzen seit Ausbruch der Pandemie
Steffen Müller
Wirtschaft im Wandel,
No. 2,
2021
Abstract
Die Insolvenzzahlen sind trotz Corona-Krise stark gesunken. Aufgrund zahlreicher Großinsolvenzen wie etwa von Esprit, Hallhuber oder Wirecard war das Jahr 2020 bezogen auf die Zahl der betroffenen Beschäftigten trotzdem ein schwieriges Jahr. Eine Insolvenzwelle mit vielen gefährdeten Jobs ab Sommer 2021 ist aufgrund staatlicher Unterstützungsmaßnahmen und abwartendem Verhalten der Unternehmen eher unwahrscheinlich. Soweit es die Pandemielage zulässt, sollten Stützungsmaßnahmen bereits im Jahr 2021 auf den Prüfstand, um eine „Zombifizierung“ der Wirtschaft zu verhindern.
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08.06.2021 • 14/2021
IWH Bankruptcy Update: Still No Bankruptcy Wave in Sight; Number of Impacted Jobs Reaches New Low
In May the number of corporate bankruptcies once again fell significantly. A jump in June is also unlikely, according to early indicators assessed by IWH. The number of jobs impacted by bankruptcy has fallen to the lowest level witnessed since the Corona outbreak. The IWH Bankruptcy Report, published by the Halle Institute for Economic Research (IWH), provides a monthly update on German bankruptcy statistics.
Steffen Müller
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06.05.2021 • 13/2021
IWH Bankruptcy Update: Upward Trend in Bankruptcies Stopped; Reintroduction of Filing Requirement Unlikely to Generate Bankruptcy Wave
Following a rising trend in recent months, the number of corporate bankruptcies fell significantly in April. The number of impacted jobs also remained at modest levels. After a recent sharp rise in the bankruptcy statistics for microbusinesses (which has drawn little press attention), the upward trend for this subcategory loses steam. These are the key findings of the IWH Bankruptcy Update, which provides monthly statistics on corporate bankruptcies in Germany.
Steffen Müller
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VC Participation and Failure of Startups: Evidence from P2P Lending Platforms in China
Iftekhar Hasan, Xiaoyang Li
Finance Research Letters,
May
2021
Abstract
We investigate how VC participation affects the failure of startups. Using a unique dataset of the survival of peer-to-peer (P2P) platforms in China, we identify two types of failures, bankruptcy, and run off with investors' money. The Competing Risk Model results show that while VC participation reduces bankruptcy hazard, it has little impact on the runoff failures. The findings are robust to the use of matched subsamples that disentangle the influence of pre-investment screening by VC. Further analysis of exit routes reveals that conditional on failure, VC participation is associated with a higher chance of running for the exit.
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08.04.2021 • 10/2021
IWH Bankruptcy Update: Bankruptcy Statistics Rise Again in March
The number of firms declaring bankruptcy in Germany increased once again in March. However, the number of jobs impacted by the bankruptcy of large firms remained constant. The IWH Bankruptcy Report, published by the Halle Institute for Economic Research (IWH), provides a monthly update on German bankruptcy statistics.
Steffen Müller
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04.03.2021 • 7/2021
IWH Bankruptcy Update: German Bankruptcy Rates Remain Low in February
Bankruptcies statistics trended sideways at a low level in February 2021. Furthermore, the Halle Institute for Economic Research (IWH) does not anticipate higher bankruptcy rates in the coming months, despite Germany’s prolonged lockdown. These are the key findings of the IWH Bankruptcy Update, which provides monthly statistics on corporate bankruptcies in Germany.
Steffen Müller
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Unternehmensinsolvenzen in Deutschland im Zuge der Corona-Krise
Oliver Holtemöller
Wirtschaft im Wandel,
No. 1,
2021
Abstract
Die Corona-Pandemie hat die deutsche Wirtschaft in eine tiefe Rezession getrieben. In diesem Beitrag wird analysiert, wie sich die Rezession in den Unternehmensinsolvenzen niederschlägt. Prognosen auf Basis des üblichen Zusammenhangs zwischen Bruttowertschöpfung und Unternehmensinsolvenzen nach Wirtschaftsbereichen deuten auf eine kräftige Zunahme der Unternehmensinsolvenzen im zweiten Halbjahr 2020 hin. Für Unternehmensinsolvenzen gelten allerdings seit März 2020 Ausnahmeregelungen, die das Ziel haben, allein durch die Corona-Krise bedingte Unternehmensinsolvenzen zu vermeiden. Ferner erhalten die Unternehmen finanzielle Unterstützung im Rahmen der Corona-Hilfspakete. Mit zunehmender Dauer der wirtschaftlichen Beeinträchtigungen nimmt die Wahrscheinlichkeit von Unternehmensinsolvenzen gleichwohl zu, sodass nach Aufhebung der Ausnahmeregelungen Insolvenzen nachgeholt werden dürften und das übliche konjunkturelle Muster wieder greift.
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04.02.2021 • 5/2021
IWH Bankruptcy Update: Wave of bankruptcies in retail and hospitality has yet to materialise as downward trend in statistics continues
The number of reported bankruptcies in Germany fell in January 2021. Furthermore, bankruptcy statistics are anticipated to stay at a low level in coming months, according to the Halle Institute for Economic Research (IWH), which provides monthly statistics on corporate bankruptcies in Germany with its IWH Bankruptcy Update.
Steffen Müller
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